IT Helpdesk Support Engineer

About the Company

Our client, who was founded in 2021, is one of the top player in Financial, Trade, Data Analysis and Technology solutions provider.

Due to rapid growth in business, they are hiring IT Helpdesk Support Engineer.

Job Description

• Provide day-to-day in-house IT support by phone, email, remote, and face-to-face.
• Manage the installation and maintenance of hardware & software including computers, laptops, Virtual Machines (VM), database, Sharepoint, printers, mobile devices, projectors,
• Deployment of desktop Operating System, software application, VMs and database and apply system patches, testing and configuration and
• Manage the diagnosis & repair of IT hardware/software and contact the appropriate service vendors when
• Perform Asset Management of Infrastructure and maintain records of work performed
• Be responsible for completing assigned tasks on time and to the satisfaction of the
• Provide technical support across the company (including SG and JB) and liaise up with team in other countries to maintain the systems if
• Provide technical support to server and network infrastructure (servers, network devices workstation and VMs), and perform regular upgrades to keep systems updated and
• Troubleshoot system failures or bugs and provide solutions to restore
• Assist with any ad-hoc tasks as required by the IT Department / Team

Job Requirements

• Candidate must possess at least a Professional Certificate or Diploma/Degree in Information Technology or
• Good troubleshooting skills and knowledge of Linux (Ubuntu and Red Hat) and Windows 10/11 Operating systems and VM (virtual machine) technology, Mac OS, and Office 365 applications suite (including Sharepoint) in terms of installation, configuration, backup, troubleshooting and
• Familiar with Database (Mysql, Sqlite, MongoDB, Postgres)
• Basic coding skills (Scripting, Shell and Python) for automation
• Able to work independently and in a
• Preferable candidates who can communicate in Mandarin due to business

Skills

• IT Helpdesk support
• Database and Coding